Bank tells Oregon woman she’s dead despite being alive
Written by ESR News Blog Editor Thomas Ahearn
A woman living in Lincoln City, Oregon, “was surprised to find out she had been dead since 2019” after learning of the news of her death in a letter to her estate from her bank – which is part of the largest banks in the United States. States – according to a report by The Oregonian / OregonLive.
“We are sorry for your loss and understand that it is a difficult time for you” Wells fargo wrote to Judy Cashner, 76, in a letter dated August 10, 2020, which explained that credit card payments received after her death would be applied to transactions made after her death, The Oregonian / OregonLive reported.
Additionally, Cashner said Wells Fargo notified three consumer information agencies (CRAs) that she was deceased, which made it difficult for her and her husband to refinance their house so that they could replace a septic tank since their lender did not have the necessary information to approve the loan, The Oregonian / OregonLive reported.
“This situation eventually resolved itself, but a few weeks later, thousands of dollars of mysterious ‘non-estate’ fees nominally remain on Cashner’s credit card bill. And it is still not clear how Wells Fargo got the idea that she was deceased or why she did not verify this information before acting ”, The Oregonian / OregonLive reported.
Citing Cashner’s confidentiality, Wells Fargo declined to comment on the story, but said the bank generally requires a Social Security Number (SSN) and an official death certificate to establish that a customer has died. The bank said it would investigate Cashner’s situation and give him answers after inquiries from The Oregonian / OregonLive.
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